Step To Call Center
Home Call Center Directory Affiliate Call Center Articles Privacy About Us Call Center Blog

Call Center Assessment Tool
 
  Call Center/Contact Center Startup Documents, Call Center Business Plan, Project Plan, Call Center RFP Templates & More.
 
Call Center Business Plan Sample.
A complete Call Center project plan developed in the MS project format easy to edit and add resource as needed which reflects the contact center solution implementation program.
A full list of all the Call Center / Contact Center solutions Features you may need to develop your Request for proposal document (Call Center / Contact Center RFP).
Discovery Questionnaire for Contact Center needs.
 

Step To Call Center Products
 
 
Step To Call Center Ebook
Call Center Startup Documents & Templates
Call Center & Customer Service Training materials
Call Center Operational Documents & Templates
Contact Center Service level agreement (SLA) & KPI's
Call Center staff Job Descriptions, Performance review and Organization structure
Contact Center Management Process Assessment

Check Our Full Call Center Kit Products List

All products paid for are delivered by automatic download, immediately following payment.

Instant Download

Full Package

$199.50 Only!...
 

Contact Center Management Process Assessment



The assessment is based on 150 questions developed based on our consulting experience and academic work. They cover the full extent of the widely accepted model of Contact Center that sits behind this assessment.
This tool enables the questions to be answered in a based of a range of interviews with staff involved in the management of customers. These staff must be a mix of senior managers and implementation level staff so that a broad view of intention versus reality is achieved.

Covering the following areas:
  • Call Management
  • Security Management
  • Interaction Management
  • Process & Information Management
  • Web Self Service
  • Contact Center Management
  • Work Order Management
  • Service Level Management & KPI's
  • Analysis And Reporting
  • Technical
  • Training

Find your Contact Center Weakness Now


 

 

All products paid for are delivered by automatic download, immediately following payment.

Price : $ 199.50
 
 

Check Our Full Call Center Kit Products List
Call Center Call Center FAQs Affiliate Program Privacy Policy Contact Us About Us Call Center Blog
© Copyright 2009 Step To Call Center - All rights reserved.