Contact Center Management Process Assessment
The assessment is based on 150 questions developed based on our consulting experience and academic work. They cover the full extent of the widely accepted model of Contact Center that sits behind this assessment.
This tool enables the questions to be answered in a based of a range of interviews with staff involved in the management of customers. These staff must be a mix of senior managers and implementation level staff so that a broad view of intention versus reality is achieved.
Covering the following areas:
- Call Management
- Security Management
- Interaction Management
- Process & Information Management
- Web Self Service
- Contact Center Management
- Work Order Management
- Service Level Management & KPI's
- Analysis And Reporting
- Technical
- Training
Find your Contact Center Weakness Now
All products paid for are delivered by automatic download, immediately following payment.
Price : $ 199.50
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All products paid for are delivered by automatic download, immediately following payment.
