Training materials covering all the essential areas needed for customer service staff
	Two documents testing the customer services skills.

Training Materials Snapshot Samples

3.1. Attitude (MS Power Point)

3.2. Customer Service (MS Power Point)

3.3. Listening Skills (MS Power Point)

3.4. Communication Skills For Customer Service Representative(MS Power Point)

3.5. Dealing With Upset Customers (MS Power Point)

3.6. Email Writing Skills (MS Power Point)

3.7. Questioning Skills (MS Power Point)

3.8. Call Center Telephone Skills Standards (MS Word)

3.9. Customer Service Test (MS Word)

3.10. Customer Service Skills Test (MS Word)

3.11. Training And Orientation Plan (MS Project)

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