Call Center & Customer Service Training Materials
Customer Service Training
- Identify Customer Service
- Identify the Importance of customer service.
- Identify the basic elements of attitude.
- The basic elements of customer service
- The service attitude, its importance, and the factors affecting it.
- The elements of good customer service
- How to excel in customer service
- How to identify and fulfill customers needs.
Attitude In Customer Service
- The Iceberg
- The can do Attitude
- What Makes Your Life 100%?
- Best Quotes on Positive Attitude
Listening Skills
- Why listen?
- Hearing vs. Listening
- Comparison of Communication Activities
- Why don’t we listen better?
- Tips to Better Listening skills
Questioning Skills
- Recognize the difference between open-ended and closed-ended questioning.
- Identify examples of open-ended questioning.
- Identify examples of closed-ended questioning.
Email Writing Skills
- Describe e-mail etiquette
Dealing With Upset Customers
- Explain the psychology that governs upset customer behaviors.
- Present strategies for successful handling difficult customers.
- Identify the reasons for Anger.
- Define complaints concept
- Handle complaints
- Learn from Difficult customers
Communication Skills For Customer Service Representative
- Identify the elements that comprise communication
- Explain the importance of matching a customer’s communication style
- Explain how to match a customer’s communication style
- Identify barriers to communication
- Define Verbal and non-verbal communication
Advanced communication Skills
- To understand and appreciate the process of communication as an important element of the professional effectiveness
- To understand oneself and improve interpersonal skills
- Exposure to communication concepts
- Diagnose and circumvent barriers to communication
- To gain confidence and empowering presentation skills
E-Mail Etiquettes
- Need of e-mail etiquettes
- What are the etiquette rules?
- E-Mail Etiquette Tips
- How to enforce email etiquette?
Effective Listening Skills
- Identify the principles listening
- Recognize the uses of paraphrasing
- Recognize the benefits of active listening
Time Management Training
- What is Time Management?
- Time Management Allows you
- Why we fail?
- How to Succeed?
- Delegation of workload
- How to use Technology?
- Time Planning Software
All products paid for are delivered by automatic download, immediately following payment.
Price : $ 199.50
