Today’s customer relationship management (CRM) software is more than a step up from the computerized rolodexes of the ’80s. Through a series of technological innovations, CRM has become one of the fastest growing segments of ERP software. AMI-Partners, a technology research firm, reports continuous growth for CRM in the next year, particularly in the area [...]

A telemarketing call center is a facility where employees seated at phone banks make or receive telephone calls for sales or marketing purposes. Many businesses rely upon call centers as the primary means of communication with their customers. Advances in modern technology make it possible to place call centers almost anywhere in the world. Today, [...]