Key skills in the customer service Pay attention and listen to what customer is saying or asking. Mind your habits – Sound happy, with customer, talk clearly, never sound bored or else mad even while getting yelled, know that if they call, customer is not happy about a thing. Clarify – Know what customers are [...]

High-level procedure: Step 1: Define evaluation criteria Step 2: Assigning numerical weight to all of evaluation criteria Step 3: Rating every prospective sellers on all criteria element Step 4: Multiplying criteria weight by vendor rating for every criteria element Step 5: Totaling results to compute the overall score Here in this example, highest scoring vendor [...]