Nothing in the world can substitute the importance of training, as it prepares you to take-on the challenges with a lot more skill and belief and when its matter of creating good impression on the caller who is of other nationality, other culture and creed, the role of training gets even more pivotal. Call centre [...]

Management Information System (MIS) is computer-based system that is used by most associations worldwide for changing data in useful information for superior decision-making. It helps the management to make better plans and cautiously arrange business operations.
MIS or management information system is further used for making reports comprising of inventory status reports, performance reports, financial statements, [...]

A call center is operated by a company whose function is to handle volume of calls for different companies. Being a centralized office handling considerable volume of calls, a call center is usually housed in an open workspace that could handle individual work stations for each call center agents. A call center’s main product is [...]