Weather it’s your first day into a call center world or you’ve been there for 5 years as one of its team members, you won’t be able to take it into the managerial level unless you know what your call center manager knows!   So, what does your call center manager know and you don’t [...]

Encouragement is the key to performance. Reward is even greater source of encouragement when it’s beyond just words.  Call Centers have over the years developed a performance appraisal system that’s including all the components of good communication. Nowhere else does appraisals matter so much as much in call centre business, as its all about customer [...]