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Welcome to Steptocallcenter
Step To Call Center Kit was Designed so that Call Center managers and supervisors throughout the world could provided with an easy, but real, business plans, templates and knowledge to start-ups, call center businesses looking to grow and those looking for best practices within the industry at a price they can afford. This has proved successful in getting several call center businesses started in the last eight years and provided others with simple documents and templates they can use to success.

Step To Call Center Kit
 
 
  Call Center/Contact Center Startup Documents, Call Center Business Plan, Project Plan, Call Center RFP Templates & More.
 
Call Center Business Plan Sample.
A complete Call Center project plan developed in the MS project format easy to edit and add resource as needed which reflects the contact center solution implementation program.
A full list of all the Call Center / Contact Center solutions Features you may need to develop your Request for proposal document (Call Center / Contact Center RFP).
Discovery Questionnaire for Contact Center needs.
 

Start up Call Center Templates Samples
 
 
Step To Call Center Ebook
Call Center/Contact Center Startup Documents & Templates
Call Center & Customer Service Training materials
Call Center/Contact Center Operational Documents & Templates
Call Center/Contact Center Service level agreement (SLA) & KPI's
Call Center/Contact Center staff Job Descriptions, Performance review and Organization structure
Contact Center Management Process Assessment
 
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Step To Call Center Kit Content

  
“Congratulations... For setting up a first class Call Center / Contact Center and moving it to the operational stage smoothly and professionally, in such a short time and minimum cost using the best call center management kit!”  

Step To Call Center Ebook

  
In this electronic book, you'll find covered the most fundamental principals of setting up and operate any call center business and service successfully and smoothly.
  

Call Center/Contact Center Startup Documents & Templates

  
Call Center/Contact Center Startup Documents, Call Center Business Plan templates, Project Plan templates, Call Center RFP Templates & More
 

Call Center & Customer Service Training materials

  
Training materials covering all the essential areas needed for customer service staff
Two documents testing the customer services skills.
 

Call Center / Contact Center Operational Documents & Templates.

  
A full comprehensive Call center / Contact Center Budget Sheets & templates. Read More about Call Center Budget Document
Call Center day to day operations documents & Templates. Read More about Call Center operation Documents
 

Call Center / Contact Center Service level agreement ( SLA ) & KPI's

  
A Quick service leave agreement guide lines document.
Call Center Supported services defining sheet.
Call Center Service Level template ready to use.
 

Call Center / Contact Center staff Job Descriptions, Performance              review and Organization structure

  
Comprehensive Call Center Staff Job Descriptions templates
Call Center Interviews questions
Performance appraisal form
 

Contact Center Management Process Assessment

  
The assessment is based on more than 150 questions developed based on the best practices of the industry.
They cover the full extent of the widely accepted model of Contact Center that sits behind this assessment.
 
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